FAQ's


Does MyCarButler set up my service appointment for me?

Yes. We set your appointment at the service department of your choice or we have our preferred network of 5 Star Service Departments we can recommend for you.

How many times can I call to have my vehicle picked up for service?

As many times as your vehicle needs servicing. As long as you have a valid credit card on file and your membership is current.

The average cost items and the cost of MyCarButler and the benefits of saving time opposed to these everyday expenditures.

Avg. cost of cup of Starbucks - $65.00/ month
Avg. cost of round of golf- $45.00
Avg. cost of dinner for 2- $135.00

MyCarButler Gold Package - $6.93/day - $199/month
MyCarButler Platinum Package- $11.10/day - $309/month

Who can use my membership?

Any member of your household may use your membership.

Is there an upgraded service?

No. That’s the great thing about MyCarButler. We don’t charge an upgraded or premium fees for our service. As long as you schedule your appointment 24 hours in advance it is during business hours. Our hours mirror those of most service department hours.

What are our hours of operation?

Mon-Fri
7 AM- 6 PM

Sat
7 AM- 3PM

How do I reserve an appointment?

It’s easy! After you have signed up for a membership simply call us on our automated line to get your valet confirmation. You may also either reserve your appointment online at www.mycarbutler.com or on from your mobile device. Join now and reserve your appointment.

Can I cancel my reservation?

Yes. There is no charge if you cancel 2 hours before your scheduled pick up/drop off time. If you cancel within 1 hour of your scheduled pick up time, there is a $35 charge to cover the cost of sending a valet.
If you do not cancel after your scheduled pick up/drop off time, there is a $50 charge.

Can I have more than one vehicle picked up or dropped off?

Yes. However if you need two or more vehicles picked up or dropped off for service there will be an additional $20 charge per vehicle.

VALET DRIVERS

Who are your drivers?

MyCarButler drivers are screened under the most stringent background checks and are trained to provide first class service. We recruit drivers from many different places, looking for those that will meet the high standards set by MyCarButler.

Are drivers certified?

Yes. Every MyCarButler valet driver must pass certification courses, that include conduct and driver courtesy training classes.

Do you run background checks?

YES. Your safety is our first priority. Each driver has their driving and criminal background thoroughly checked through local, state, and federal bureaus. Drug tests are administered through hair technology test that can uncover any and all illegal drugs that could be hidden by other tests.

Can I request a driver?

Yes. We pride ourselves in having valet drivers who our clients feel comfortable with. Although we cannot guarantee it we will do everything we can to make sure you get your requested driver as often as possible. If you give a drivers a good rating chances are that driver will be available upon your request for future valet assignments.

Do I tip drivers?

Tipping is not required or expected. If you feel that the service you have received has been exceptional please feel free to tip.

What about tolls?

In some areas roads require toll access. If you are located in one of these areas our drivers will pay the toll and we will charge your card on file for the toll used.

INSURANCE

Are drivers insured?

Yes. MyCarButler Valet Drivers are insured through a policy that has to cover the driving of non- owned automobiles.

Is MyCarButler insured?

Yes. MyCarButler carries three types of coverage to insure its business of driving your vehicle: 1) General Liability coverage for any event that occurs during the provision of MyCarButler service, 2) Third Party Crime Policy (Bonding) that protects you from actions by our drivers involving personal property or bodily injury and 3) Hired/Non-owned Auto Liability policy that specifically covers MyCarButler Valet Drivers when driving your vehicle.

SERVICE AREA

Where do you pick up?

We operate in the Orlando FL area. We also operate in the Atlanta and surrounding Metro counties. Your pick up address must fall within our service area.

Can I be a MyCarButler Valet driver?

Absolutely. We are always looking for great drivers, full time or part time.

Where is MyCarButler located?

MyCarButler has offices in Orlando, Florida and Atlanta, Georgia.

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